What type of shipping options do you offer?
FREE shipping for all orders over $100. Due to the nature of handmade jewelry, shipping time and cost vary. Please check Instagram for the most current shipping location. Most items ship within 5-7 days.
How do I track my order?
Once your package is shipped, you will receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website.
Additional Shipping Information
First Class Mail
Allow about 5-7 business days for delivery. For delivery to Alaska or Hawaii, please allow 10-15 business days for delivery. For delivery to US Territories and APO/FPO addresses, allow three weeks for delivery.
Allow 3-5 business days for delivery.This service is not available for: PO boxes, APO/FPO, outside of the US and US Territories.
Canada: 15-20 business days
Europe: 10-15 business days
Australia, New Zealand and Oceania: 15-20 business days
South America: 20-25 business days
If you are not satisfied with your purchase, return it for an exchange or refund, subject to the following terms.
- Returns and exchanges are accepted within: 15 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 3 days of purchase
- I refund any merchandise in resalable condition (no scratches, no signs of wear), and with a copy of your original invoice to the original payment method.
- No free returns, you are responsible for return shipping costs.
- No returns on custom orders
- Beading is very slow and intentional work. Each beaded earring is handmade with an intense amount of detailed work and hours behind it. Moon & Milk is a small business that is against fast fashion and it prides itself on its small batch concept. Because of this, there are no returns on all beaded earrings. If there's a defect on your beaded earrings, click below and shoot us an email.
- You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To make a return or for additional comments, questions, or concerns, please don't hesitate to contact Moon & Milk.
Click here to request a return, exchange or refund or you can email us at email@example.com