FAQ

SHIPPING

What type of shipping options do you offer?

FREE shipping for all orders over $75. Due to the nature of my handmade jewelry, shipping time and cost vary. Please check my Instagram for the most current location. Most items ship within 5-7 days.

How do I track my order?

Once your package is shipped, you will receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website. 

Additional Shipping Information

First Class Mail
Allow about 5-7 business days for delivery. For delivery to Alaska or Hawaii, please allow 10-15 business days for delivery.  For delivery to US Territories and APO/FPO addresses, allow three weeks for delivery.


Priority Mail
Allow 3-5 business days for delivery.This service is not available for: PO boxes, APO/FPO, outside of the US and US Territories.


International Shipping
Europe: 5-10 business days
Australia, New Zealand and Oceania: 7-10 business days
South America: 10-20 business days

RETURN POLICY

If you are not satisfied with your purchase, return it to me for an exchange or refund, subject to the following terms. 

  1. Returns, exchanges, and cancellations
    are accepted within: 7 days of delivery
    Ship items back within: 12 days of delivery
    Request a cancellation within: 3 days of purchase
  2. I refund any merchandise in resalable condition with all tags attached and  with a copy of your original invoice to the original payment method.
  3. You are responsible for return shipping costs.
  4. No returns on custom orders

    To make a return or for additional comments, questions, or concerns, please don't hesitate to contact me.

    Click here to request a return, exchange or refund or you can email us at info@moonandmik.com