Return Policy

SHIPPING & RETURNS

What type of shipping options do you offer?

FREE shipping for all orders over $50. Due to the nature of handmade jewelry, shipping time and cost vary. Please check Instagram for the most current shipping location. Most items ship within 6-8 business days.

How do I track my order?

Once your package is shipped, you will receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website. 

Additional Shipping Information

Shipping Times
Europe: 6-8 business days
USA: 10-12 business days
Canada: 15-20 business days 
Australia, New Zealand and Oceania: 15-20 business days
South America: 25-30 business days

First Class Mail (US ONLY)
Allow about 10-12 business days for delivery. For delivery to Alaska or Hawaii, please allow 10-15 business days for delivery. For delivery to US Territories and APO/FPO addresses, allow three weeks for delivery.

Priority Mail (US ONLY)
Allow 8-10 business days for delivery.This service is not available for: PO boxes, APO/FPO, and US Territories.

Expedite Mail (US ONLY)
Allow 3-6 days for delivery.
This service is not available for: PO boxes, APO/FPO, and US Territories.

Returns

Beading is very slow and intentional work. Each beaded earring is handmade with an intense amount of detailed work and hours behind it. Because of this, there are NO returns on all seed beaded earrings unless you contact Moon & Milk within 24 hours of your purchase, only then a full refund will be submitted.

In the event that a product is damaged during shipping or arrives defective, please send an email to info@moonandmilk.com immediately.

For everything else (non-seed beaded earrings) you have 14 days after delivery to contact Moon & Milk about a refund or exchange and 30 days to return it. NO EXCEPTIONS. No refunds on custom orders.

1. Returns and exchanges are accepted within: 15 days of delivery
   Ship items back within: 30 days of delivery
   Request a cancellation within: 3 days of purchase
2. Merchandise will be refunded only if it's in resalable condition (no scratches, no signs of wear), and with a copy of your original invoice to the original payment method.
3. No free returns, you are responsible for return shipping costs.
4. No returns on custom orders
5. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Exchanges (Seed Bead Earrings)

Due to the nature of seed bead earrings, there's a no-return policy. However, exchanges are accepted for another item of equal value. Customers may exchange eligible products within 30 days of purchase. The 30-day period begins on the date of delivery.

If you receive your earrings damaged, defective, or they're not the right fit for you, please contact Moon & Milk within the 30-day exchange period. You will be provided with instructions for returning the item. To be eligible for an exchange, the item must be unused and in its original packaging.

Exceptions: Earrings that have been used or damaged after you received them, will not be exchanged .

To make a return or for additional comments, questions, or concerns, please don't hesitate to contact Moon & Milk.

Click here to request a return, exchange or refund or you can send an email to: info@moonandmik.com